3. at the official pre-sale points in Lucca
You will be able to purchase tickets until the fixed limit of 90.000 tickets has been reached for the day(s) of your choice.
From 29 August 2019, 4 p.m., until 3 November 2019, 3 p.m. (if tickets are still available).
With the following exceptions:
- if you choose the "Skip the line" option or the "Catch the shuttle bus" option, until 14 October, 11 p.m;
- in any case, always only if there are tickets and/or badges available for the days you want.
Attention: from 29 July 2019, 4 p.m., until 6 September 2019, 5 p.m., all the badges will be discounted.
You can purchase online also by stored-value card (e.g.: PostePay) or through MyBank. You cannot purchase your ticket using PayPal.
For further information, please visit: luccacrea.vivaticket.it/eng/help/help
How to get your bracelet with Print@Home
You will collect your bracelets at the Welcome Desks in Lucca only once, whether you have a daily ticket or a badge, because you will get all the bracelets you need at once.
If you choose the "Skip the line" or the "Catch the shuttle bus" option, you won't need to stand in line.
TICKET BOOTH
Vivaticket pre-sale points placed all over the Country.
Pre-sale points will start selling tickets at the same time as the site.
PREMIUM pre-sale points will start selling ticket and giving bracelets on 14 October 2019, when the "Skip the line" option will not be available anymore.
At these pre-sale points you can purchase:
- daily tickets
- badges
- a "Print@Home" ticket (that is an online purchase made for you by the Vivaticket pre-sale point and in most of the official pre-sale points). Until 3 November 2019, 3 p.m.
Ticket Booths in Lucca
Ticket booths in Lucca will be open from Wednesday, 30 October, to Sunday, 3 November, every day from 8.30 a.m. to 5.30 p.m.
TICKETS SELLING OPTIONS
As in the past years, you can choose among "Print@Home", "Skip the line" and "Catch the shuttle bus" options.
"Print@home"
- Choose one day or the badge you want.
- You will receive it right away via email, without shipping costs.
- You just need to print it and take it with you in Lucca the day you chose.
- Show it at your assigned Welcome Desk.
- Take your bracelet and enter the pavilions.
- If your Print@Home is a badge, you'll take all the bracelets you'll need at once at the Welcome Desk.
- You can purchase it until 3 November 2019, at 3p.m., provided that the fixed limit of 90.000 tickets has not been reached for the day(s) of your choice.
- “Print@Home” option will also be available at any Vivaticket pre-sale point.
"Skip the line"
- Choose one day or the badge you want.
- You will receive your ticket(s) or badge and your bracelet(s)* directly at home from 30 September;
- Once in Lucca, you will be able to enter the pavilions right away, without passing through the Welcome Desk.
- You will get a different ticket and a different bracelet for each day.
- You can purchase it until 14 October 2019, at 11 p.m. From 15 October to 3 November the "Skip the line" option will also be available in any Premium Vivaticket Point and will cost €3.00 more, to be added to the pre-sale charge. You need to pay €3.00 more per purchase, not per ticket, up to max. 15 tickets or badges: e.g., if you purchase 5 daily tickets at once, you have to pay (in addition to the above-mentioned pre-sale charges) €3.00, not €15.00.
*You can track the shipment of tickets and/or badges you purchased with the "Skip the line" option.
When you purchase your ticket, you should receive an email confirming that your purchase has been successfully completed.
If you do not receive your shipment before leaving for Lucca, you should print your confirmation email, show it to our staff in any ticket booth office during Lucca Comics & Games (so that you'll still skip the line, since offices will not offer services to visitors), and let them check it out.
Vivaticket ships internationally.
To receive your ticket and bracelet directly at home, you'll need to pay € 5.00 of shipping charges, if you live in Italy. Shipping charges will vary, depending on where you need to receive the tickets and bracelets:
€ 19,99 Europe
€ 27,99 Switzerland, non-EU Countries, USA and Canada
€ 39,99 Other Countries
"Catch the shuttle bus"
With this ticket selling option you can easily reach Lucca from any part of Italy and access immediately any pavillon, skipping the Welcome Desk. You will be able to buy the Bus Service + the Ticket for Lucca Comics & Games and the "Skip the line" option.
Check the possibilities offered by our partners EVENTI IN BUS and GoGoBus to buy the festival's tickets and the bus ticket for your route.
"Level Up"
Go to the page dedicated to this option to get the chance to live Lucca Comics & Games in an exclusive way.
CHANGE OF DATE AND REFUND
You cannot change the date of your ticket, not even paying an extra charge.
But you can claim for a refund (except for the pre-sale charge) by 12 October 2019, calling Vivaticket's Call Center: 041 2719009. You will be given all the information you need for the procedure.
SUPPORT AND TELEPHONE NUMBER
For any further information about this service, you can call 041 2719009.
Call Center Hours: from Monday to Friday from 8.30 a.m. to 7 p.m. - Saturday from 9 a.m. to 2 p.m. - Sunday closed. Otherwise, you can write an email to:
luccacomics(at)vivaticket.com
